The battle for your computer has stepped up a notch, as fake security software now offers real tech support. Talk about twisted!
As I’ve written before, rogue security software pretends to be real antivirus and anti-malware software in order to commandeer your computer. It disables your bona fide protections and claims that you must purchase their super-duper software to save you from invented infections. Now, they’ve added a “support” option as further bait. After all, if the software offers you tech support by live chat and email, it must be legitimate, right? And so much money is being made on this fake software that they can actually afford to hire real people to provide said tech support! It’s a whole new take on social engineering, the unethical art of doing anything and everything to manipulate you.
Remember, rogue security software will not protect you; it will leave you vulnerable. Your best protection is to stick with security programs from known vendors. Norton, McAfee, AVG, Trend Micro, and avast! are all real companies with real products. Although I’m still not enamored of Norton and McAfee (see why), you’re certainly better off with them than a rogue. Become familiar with what your regular antivirus program looks like. If you sit down at your computer one day and see something different, be very suspicious. Also, be careful if you do a web search for antivirus software, because many of the “sponsored links” lead you to fake programs. Once fake security software is on your computer, it’s extremely difficult to remove. And don’t fall for the trick “uninstaller,” which leaves remnants of the rogue to regenerate itself.