The computer industry gives short shrift to small business and home users. This has never been more clear to me than with the introduction of Windows 8, so I wrote this letter to Microsoft on behalf of the Nation of Windows Users.
We know you’re excited about Windows 8, and you want us to be excited too. And you can’t figure out why we’re all “meh” when you want us to be all “YEAH!”
We hate Windows 8. You’re forcing a new look on us, when it’s all we can do to keep up with our everyday tasks. Windows 8 may have all sorts of nifty improvements, but that’s no good if it takes us two hours just to figure out how we used to do something.
Don’t make fun of us if we aren’t computer-savvy. Not everybody is a tech guru. For some people, even moving an icon on the desktop is a major change. That’s not our fault. It’s YOUR fault if you don’t understand that some people want to concentrate on what they need to do, rather than trying to figure out how to go about getting it done on an unfamiliar system.
Don’t tell us we’ll learn to love it. We don’t have time. If we have to learn something new, we might as well go over to Apple and see what the fuss is about Macs.
No Start Menu
You spent the last 20 years teaching us the Start menu. Remember how angry we were when you yanked the old Office Toolbar and replaced it with the ugly Ribbon? You told us, “You’ll love it, it’s so much better.”
Well, we don’t, and it isn’t. Some people still haven’t gotten used to it, and haven’t upgraded as a result. You make it much harder for us to want to buy your stuff when you treat us like children who need to have decisions made for us.
Usability Over Security
And when you make us hang onto our old stuff because the new stuff takes too much time and effort to learn, you make it nearly impossible to secure our systems. We’re more concerned about usability than whether or not we’re running vulnerable software. That’s part of the reason there’s such a virus problem on Windows (that, and your sieve-like code).
You keep telling us every version of Windows is the best yet. You said Vista was awesome and then you backpedaled because it sucked. Same for Windows ME. You used to tell us the Windows Vista & 7 interface was da bomb but now it’s “dated and cheesy”. Why should we believe you about Windows 8? We know today’s new program will be tomorrow’s garbage. Stop pretending otherwise.
The Tablet Craze
So you’re introducing the Surface tablet. Whoopee. We’ve already got iPads and Androids and other mobile devices. Your Windows Phone may be a technological marvel but it’s got minimal market share.
We know Windows 8 is more about you trying to break into the tablet market to compete with Google and Apple, and less about the people who rely on Windows *gasp* to get actual work done.
In short, we don’t care how fancy your new tablet is, nor how well Windows 8 works on it, if Windows 8 isn’t going to offer us benefits on the PCs we already own.
The Touchy-Swipey Thing
So Windows 8 is all touchy-swipey. No one, least of all you, has any idea how touchy-swipey is going to work with PCs that have keyboards and mice. It may be the wave of the future, but it doesn’t help us get work done. It’s just another annoying change on top of a lot of other annoying changes. Why do we want anything to do with Windows 8 if it’s going to be this much trouble?
No SP2 for Windows 7
And now you’re telling us that you’re not introducing another Service Pack for Windows 7. We’ve been around the block with you a few times and we know this is the death knell for a system you’re trying to obsolete in favor of new products and profits.
Maybe you’re right, Microsoft. Maybe Windows 8 really is the greatest thing in the history of creation… and maybe it’s not. We really want to like you, but we’re jaded after all the promises you’ve broken. You’re going to have to try harder than Windows 8 if you want to win us back.
Sincerely, Your (Former?) Customers
Other Tech Tips articles on Windows 8 you may enjoy: