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Archive for the ‘consumers’ Category

2010 Parental Control Software Review

August 16th, 2010 triona No comments

internet-kidsEach year I give parents a roundup of the best parental control software on the market.

Parental control software offers automatic blocking of inappropriate sites as well as content and image filtering. You can schedule when the Internet is available to your kids, log instant messages, keep tabs on social networking sites like Facebook and MySpace, and monitor mobile communications. New to parental control software is the ability to protect from cyberbullying.

I continue to like SafeEyes, available for Windows and Mac. NetNanny and CyberPatrol have also been upgraded with new features. While Windows and Mac offer built-in parental controls, as do many security suites, they are no substitute for a dedicated program.

Hardware parental controls are physical devices that sit between your home network and the Internet. At this point there are none I recommend because they slow down your network and can easily be removed by wily kids. However, you can configure some home routers to perform certain parental control functions like content filtering.

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Developing A Disaster Recovery Plan

July 15th, 2010 triona No comments

disasterAre you prepared for a disaster? This checklist will help you assess your plans for home and business.

1) Critical resources
What are your most important resources, and which ones can you do without in a crisis?

2) Backups
What is your backup strategy? Where are your off-site backups located? Do you test your backups to make sure they are valid?

3) Inventory
Do you have a complete and current list of all hardware and software, including serial numbers and documentation?

4) Network and Internet
Do you understand the layout of your network? What is the impact if your connection goes down? Consider alternate options for use in the event of an emergency.

5) Remote Access
Can you work from somewhere other than your primary location? What resources would you need to do so? Evaluate various options to find one that works best for you.

6) Security
What would you do if you had a security incident, such as a virus infection, loss of data, or identity theft? Develop a plan, including resources that can help you.

7) Fire Drills
Test your strategies to verify that they will work in a real-world situation.

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No Upgrade Path To New Microsoft Office 2010

June 25th, 2010 triona No comments

Microsoft has unveiled its latest version of Microsoft Office. But Office 2010 offers no upgrade path for previous users of the software suite.

In the past, users of Office were able to purchase upgrades instead of paying full price for new versions. In my opinion, discontinuing this option is a mistake, given the economy and the fact that many Office users see no reason to upgrade.

Microsoft faces competition from the free OpenOffice as well as from cloud-based services like Google Docs. Perhaps Microsoft’s reasoning behind the discontinuation of upgrade pricing is to lure people to the cloud-based version of Office 2010 (which is available free for consumers on Windows Live via an ad-supported service). If so, alienating previous customers is a gamble that may not pay off.

What do you think? Do you plan to upgrade to Office 2010 and if not, would upgrade pricing have altered your decision?

Are Secure Web Sites Really Secure?

April 16th, 2010 triona No comments

Are Secure Web Sites Really Secure?So you’re shopping online and you start to check out. Seeing the HTTPS in your address bar, you enter your credit card number. But is that web site really secure?

Just because the site says HTTPS does not make it secure. It’s become easier for hackers to infiltrate HTTPS connections and forge digital certificates. Advanced techniques include hijacking your computer and redirecting you to a phony site that looks like the real deal, complete with HTTPS and digital certificate.

What about those icons that “guarantee” a secure web experience? Again, these can be forged, or may no longer be valid. Even a positive McAfee SiteAdvisor rating is not a one hundred percent guarantee of a valid site.

Visiting a bona fide secure web site can also result in a hijacked credit card, if your computer is infected with a keylogger virus that records everything you type.

Your best bet is to do business only with sites you know and trust, preferably those with a brick-and-mortar presence or a well-established online reputation. Be sure to type web addresses directly into your browser rather than clicking on links in email or search engine results, because these may be poisoned. Check your security protections regularly, and stay tuned to Tech Tips for the latest news.

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What Net Neutrality Means To You

April 7th, 2010 triona No comments

The FCC recently lost an important ruling on net neutrality. The case concerned Comcast’s throttling of high-traffic users, primarily those using the BitTorrent service to transfer large files. The ruling is a setback for the FCC’s goal of preventing Internet service providers from filtering or blocking Internet traffic or prioritizing some kinds of data over others.

On the surface the case seems relatively benign. After all, why shouldn’t an Internet provider like Comcast be able to prevent users from taking up the bulk of its bandwidth, or offer some premium services at faster rates than others? But net neutrality is important for anyone who runs a small business or uses a home computer.

Imagine you run Mom-N-Pop Widgets, and your biggest competitor is Real Big Widget Company. Without net neutrality, Real Big could use its real big budget and influence to prioritize its data traffic over yours. Your web site might load more slowly than Real Big’s, or might not be available at all to some visitors.

Or, imagine you are a home user trying to get information about a cause that interests you — let’s say breast cancer. But what if drug manufacturers pay your Internet provider so their content is prioritized? You would receive skewed results favoring the drug manufacturers’ solutions over other, perhaps lesser known but valuable options. In other words, whoever has the money will be able to pay to be seen, while smaller entities may be unable to compete.

How about censorship? The incident with Google in China shows how governments or other entities may try to assert control over the Internet. Net neutrality is about freedom of speech as well as fairness in business practices.

Previously, the FCC described the “Four Freedoms” upon which Internet communications law should be based. These were described by FCC Chairman Julius Genachowski in a speech last year:

Network operators cannot prevent users from accessing the lawful Internet content, applications, and services of their choice, nor can they prohibit users from attaching non-harmful devices to the network.

Genachowski added two more principles:

The fifth principle is one of non-discrimination — stating that broadband providers cannot discriminate against particular Internet content or applications.

The sixth principle is a transparency principle — stating that providers of broadband Internet access must be transparent about their network management practices.

If you read the speech you’ll find examples of how these principles have been violated in the past. Without codified rules preventing such abuse, the Internet would quickly devolve into a world of haves and have-nots, and the kind of innovation that resulted in eBay, FaceBook and Netscape could be curtailed.

Naturally, some Internet providers have criticized the FCC’s proposal, claiming such rules are not needed. But, as Genachowski states:

This is not about government regulation of the Internet. It’s about fair rules of the road for companies that control access to the Internet. We will do as much as we need to do, and no more, to ensure that the Internet remains an unfettered platform for competition, creativity, and entrepreneurial activity.

As a small business owner and a consumer, I want the Internet open and available to anyone regardless of how much clout or money they might have. The Internet is vital to global communications and the future of humanity. Let’s not see it reduced to a fraction of its potential.

The High Cost Of Cheap Computers

February 15th, 2010 triona No comments

computersaleThose glossy ads for inexpensive computers look good, don’t they? Imagine a brand new PC for less than $500! But there’s a catch: those computers may not last long enough for you to get your money’s worth.

In my experience, bargain-basement PCs are typically made with less-than-stellar components, so they break down faster and cost more to repair. They often come with minimal memory and hard drive space, meaning you’ll have to upgrade sooner than you would with a midrange model. That’s assuming you’re able to upgrade at all. Some of the low-end models don’t have the capacity to be upgraded, or use proprietary parts that cost a fortune.

Bear in mind that the practical lifespan of a computer is about 3 years. Yes, most of us use ours longer, but the manufacturers design computers with that lifespan in mind. You can buy a $1,200 PC that lasts you 3 years or longer, or you can buy a $500 PC that lasts you less than a year. The computer manufacturers love that because they can pretend they’re saving you money while locking you into a continual re-purchase cycle.

Consider your computer an investment. The more you spend up-front, the longer that investment will last.

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Is Anyone Going To Buy Microsoft Office 2010?

January 6th, 2010 triona 2 comments

This week Microsoft announced versions and pricing for Office 2010, slated to be released in June. But the big question is… will anyone buy it?

Interest in new versions of Office has waned over the years. Office 2007 disappointed businesses and consumers alike by replacing tried-and-true menus with the Ribbon Toolbar, a feature I have yet to hear anyone say they actually like.

Microsoft Office 2007 Ribbon Toolbar

Microsoft Office 2007 Ribbon Toolbar

Microsoft also changed the default Office file formats in version 2007, forcing users to scramble for compatibility filters in order to open .docx, .xlsx and .pptx files. Combined with the fact that most of Office 2007’s new features required a Windows Server environment, and you’ve got a recipe for Office ennui.

Perhaps we’ve hit a plateau in the number of features that can be included in a productivity suite like Office. How many more bells and whistles do we need? Unless Office 2010 offers some serious benefits, I don’t think many people are going to be interested. If you want to see what it offers, you can visit the Microsoft Office 2010 web site. Personally I don’t see anything that has me falling out of my chair.

And that creates another problem: security. As we’ve seen, the older a program is, the more likely its weaknesses can be exploited by viruses and other threats. For example, users of Office 2000 are compelled to upgrade, not because they need a bigger feature set, but because Microsoft no longer fixes security problems with old software versions. It becomes a non-choice: Upgrade, or have your computers rendered unusable by viruses.

The Web-based version of Office 2010 might get more takers, if only because of the popularity of Google Docs. But, as I’ve said before, I’m not so sure I’d trust my data to the cloud (e.g. the Internet).

Are you planning to evaluate Microsoft Office 2010? Do you intend to stick with your current version of Office, or are you using one of the free alternatives like OpenOffice? What do you think the success of Office 2010 will be?

Award-Winning PC And Mac Computer Help At Low Prices

December 30th, 2009 triona No comments

Why get a generic geek when you can work with an award-winning computer professional for less? My rates for 2010 (pdf) are the same as 2009, and include brand-new options such as personalized advice on social networking and blogs.

Guidry Consulting, Inc. provides computer services for business and home. On-site service is available in the northwest Chicago suburbs.

But don’t take my word for it. Find out what my customers are saying, then learn how I can help with your computer needs.

Your free email subscription to Tech Tips includes bonus tips, tricks and product reviews. Through January 31, 2010, new subscibers will also receive a special gift: my IT Business Continuity Checklist. Click here to subscribe or send email to techtips-request-at-guidryconsulting-dot-com, subject “subscribe”.

Please let me know if there’s anything I can do to assist with your computer needs. I hope to work with you in the new year!

Apple 27″ iMacs Delayed, And Fujitsu Laptop Battery Recall

December 19th, 2009 triona No comments

If you’re planning to buy Apple’s 27″ iMac, you might be waiting a while for delivery. In a recent interview, Apple confirmed delays in shipping its popular new computer.

The shipping delays have been attributed to several things, including a shortage of components. Unconfirmed by Apple are reports of hardware problems. Online forums mention hard drive failures and flickering or damaged displays. If you have a 27″ iMac and want to check the display, visit this web site for an online test.

In other news, Fujitsu has recalled certain batteries for its Amilo line of laptops, including the Amilo Pa2510, Pi2512 and Pi2515 sold between April 2007 and June 2009. For more information, visit the Fujitsu web site.

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Categories: apple, consumers, laptops, mac, pc, recall Tags:

2009 Holiday Computer Gift Guide

December 15th, 2009 triona 2 comments

2009 Holiday Computer Gift GuideEach holiday season I try to give you some fun and innovative gift ideas. These aren’t paid ads, they’re simply gadgets I’ve run across that I think you might like.

One of my favorites this year is the ioSafe Solo, a hard drive built to resist water and fire. It has a large capacity and is a great choice for a backup drive in case of a business disaster. www.iosafe.com

I also like the NovoThink surge, an iPhone case that includes a hybrid solar charger. www.novothink.com

Mobile mavens may enjoy the Verizon MiFi 2200, which offers WiFi access via Verizon’s 3G network. No more searching for hotspots! www.verizonwireless.com

For the graphic designer on your list there’s ColorMunki, which helps maintain consistent color across all of your software and devices. It’s great for anyone who needs exact color matching for advertising or other purposes. www.xrite.com

Finally, clean your computer with the DataVac Electric Duster from Metrovac. This handy tool replaces canned air products with a cordless fan designed for use on computers and other electronics. www.metrovacworld.com

In January we’ll talk about Fixing Printer Problems. Through December 31st, new subscribers to my Tech Tips email list will receive my tip sheet on Creating Strong Passwords. Click here to sign up.