Quick Internet Safety Tips For Kids, Parents, And Teachers

ttt-logoTalking with your child about Internet safety can seem overwhelming, but there are some excellent resources available to help. Here are some of the tools I use when teaching kids, parents, and schools about online safety.

Basic Internet Safety

For Kids (up to age 12)

For Tweens And Teens (ages 12-18)

For Parents

For Teachers And Educators


Clean Up Your Computer With These Utilities

ttt-logoEvery computer needs a tune-up now and then. Unfortunately computer viruses often disguise themselves as cleaning programs and other utilities. You think you’re downloading a legitimate program, but you end up infecting your computer instead.

Here are some of my favorite bona fide utilities to help you keep your computer in top condition. I’ve included the full address for each product as a reminder that links, even on a benevolent site like this one, can be hijacked by hackers in order to lead you to malware-infected sites. Always visit the manufacturer’s site or app store directly to download programs, and remember that you use these utilities at your own risk.

Also make sure you are running a reliable antivirus program, that you have current updates for your system installed, and that you have a recent backup. See each utility’s site for more information and support.

Useful Utilities For Windows

  • CCleaner from Piriform
    This program offers an easy way to clean out temporary files and other cached data. It also has options for optimizing your computer.
  • Malwarebytes
    One of the top products for virus and malware removal. Your regular antivirus program offers routine protection, but Malwarebytes can help you remove the sneakies that manage to infiltrate those defenses.
  • Personal Software Inspector from Flexera Software (formerly Secunia)
    If you’ve been looking for a convenient way to make sure all of your Windows programs are up to date, look no further. PSI scans your system and lets you know which programs need updates or are obsolete. No more wondering if you have the latest versions!

Useful Utilities For Mac

  • El Capitan Cache Cleaner from Northern Softworks
    This little gem lets Mac users clear out caches and other miscellaneous junk. You can also use it to repair permissions, which can help to mitigate problems, as well as run other optimization routines. Despite the name it also works with previous versions of Mac OS.
  • Apple Diagnostics (Apple Hardware Test) from Apple
    This hardware testing program is built into your Mac. Restart your Mac, then hold down the D key until the Apple Diagnostics window appears.
  • Disk Utility from Apple
    This is another built-in tool that helps you diagnose and repair hard drive problems. You’ll find it in the Utilities folder in the Applications folder on your Macintosh HD.


How To Prevent Or Remove The Windows 10 Upgrade

Just when you think Microsoft won’t stoop any lower in forcing Windows 10 upgrades on its customers, now they’ve started changing the way your computer behaves in order to trick you into accepting the upgrade.

I’m referring to the X or close box in the upper corner of a computer’s dialog window, which is used in many operating systems (not just Windows) to indicate “close” or “cancel”. Until now, that is. Microsoft doesn’t want people to exit out of its overly-persistent Windows 10 upgrade reminder, so it has changed the X in the corner to indicate “accept” instead of “cancel”. You’ll find more details in this article from PC Magazine and this one from Computerworld, and more about Microsoft’s aggressive stance on Windows 10 in Tech Tips posts here and here.

In effect, Microsoft has made it next to impossible for the average nontechnical user to avoid Windows 10.

Please Don’t Turn Off Automatic Updates
As a tech professional I’m appalled that Microsoft would change such a fundamental part of a long-established interface in order to foist its latest operating system onto an unsuspecting public. It goes against all principles of information technology, not to mention customer service.

However, I’m equally concerned that people are turning off automatic updates to avoid Windows 10. I understand why – no one likes having their computer upgraded unexpectedly, without even the chance to make a backup. But turning off your updates also turns off necessary security updates that you need to prevent computer viruses. And, given Microsoft’s tactics, this may not hold Win10 at bay anyhow.

Tools To Prevent Windows 10 From Installing
Fortunately there are tools that can help keep Windows 10 off your computer. The two most popular are GWX Control Panel and Never 10. As always, use any third-party utility at your own risk, and make sure you have a full backup on an external hard drive (not the cloud) before you proceed.

GWX Control Panel offers a wide variety of features including disabling the Windows 10 upgrade notice, preventing the Win10 install, and removing downloaded installer files. Never 10 is ideal for the novice user, providing an easy-to-use interface that uses Microsoft’s own tools to prevent Windows 10 from installing.

Please don’t use some random utility you find in a web search. There are plenty of viruses out there that would love to trick you into downloading them by pretending to be something useful. Always be cautious of malicious lookalike apps!

What To Do If Your Computer Has Already Upgraded To Windows 10
If you find yourself already upgraded to Windows 10, Microsoft offers a one-month window during which you may revert back to Windows 7 or Windows 8.1. You’ll find their instructions here. Again, I recommend making a backup before trying to make any major changes to your computer – you may not want Windows 10, but you probably want your data back if something goes wrong with the downgrade.

If you’re outside that one-month window, you could back up your computer, restore it to its Win7 or Win8.1 factory defaults according to your manufacturer’s instructions, and then install one of the Win10 blockers so it doesn’t try to upgrade again. This may be best done with the help of a tech professional who can guide you through the process or offer other solutions for your specific situation.

This Is Only Delaying The Inevitable
Bear in mind, if you choose to live in a Windows universe, you’ll have to upgrade to the latest version eventually. After a Windows version reaches end of life, it can no longer receive security or antivirus updates and therefore cannot be protected from viruses and Internet threats. Microsoft has information on their end-of-life cycle for Windows here.

More Information On Windows 10 From Tech Tips

What You Need To Know About Windows 10

How To Prepare For A Windows 10 Upgrade

Microsoft Alienates Customers With Forced Windows 10 Upgrades

Security Basics For Windows Users

How To Prepare For A Windows 10 Upgrade

win10Microsoft’s expiration of their free Windows 10 upgrade has PC users asking: Is it time to upgrade?

Many people have delayed upgrading. That is to say, they’ve tried to delay upgrading… but Microsoft’s aggressive marketing tactics have gone from displaying incessant reminders, to downloading gigabytes worth of upgrade files without the user’s consent, to performing upgrades in the middle of users’ workdays.

Recently I was sitting in a waiting room when I realized the computer in the office across from me had switched to Windows 10’s “Upgrading… 1%….” window. The woman in the office told me it suddenly began the upgrade while she was in the middle of another task, despite repeatedly answering “no” to Microsoft’s continual upgrade reminders. When I left an hour later, it was at 72% and she and her co-worker were attempting to run business from a single machine… which had autoupgraded itself to Windows 10 a few days earlier. (You can read more tales of Win10 autoupgrade woes in this article on The Register.)

If you rely on a Windows world, you’ll be faced with Windows 10 sooner or later. Windows XP and Vista users can no longer run current antivirus, so it’s past time for you to make the move. Win7 and Win8 are currently still supported but will eventually face the same fate. But you should learn more about Windows 10’s shortcomings and what you’ll need to do before you upgrade, or before it upgrades itself.

First, I recommend you review Windows 10’s notorious privacy issues, so that you know what configuration changes you’ll need to make. Here’s more information on how to change Win10’s security settings as well as other information to help with your upgrade.

Next, you’ll want to check your existing computer against Microsoft’s Win10 system requirements. If you’re already on Win7 or Win8, it’s likely your hardware is compatible.

And, of course, you should back up your computer before upgrading. Don’t just rely on a cloud-based backup; take the opportunity to protect yourself from ransomware by creating an offline backup to an external hard drive.

Here are additional articles about Windows 10 that may help with your upgrade.

Security Basics For Windows Users

Windows81With Windows malware on the rise, now seems like a good time for a refresher on basic security advice for Windows users.

First, the bad news. If you are using Windows XP or Windows Vista, you need to upgrade as soon as possible for your own safety. Your computer can no longer run current antivirus software, nor does it receive security updates. Even longstanding programs like Google Chrome now consider WinXP and Vista obsolete. Below you’ll find resources on how to plan your upgrade.

As with any computer, the best defense for Windows users is prevention, including reliable backups and solid security software. Equally important, you also need to know how to recognize and avoid common Internet threats.

If you’d like to know more about Windows security, stay tuned to Tech Tips via Facebook and RSS, or subscribe by email.

Windows Antivirus Programs
Good security starts with a quality antivirus program. You can use the freebies, but I strongly recommend that you invest in a commercial security suite. It’s money well spent.

Upgrading From Windows XP and Windows Vista

Tech Tips – Recommended Advice For Windows Users


Ransomware: A Dangerous Threat To Your Computer

Computer SecurityRansomware is a particularly nasty form of computer virus that encrypts your data, then demands an electronic ransom for the encryption key. Why is ransomware so hazardous, and how can you remove it?

Ransomware is vicious because it doesn’t just render your computer unusable. It encrypts all of your files, including those on networked computers, removable drives, and server volumes. To get the key to unlock the encryption, cyber-criminals demand that you pay. Ransomware has decimated businesses and consumers alike. It’s been around on Windows for ages (see my writeup of Cryptolocker from a few years ago), but recently the first Mac-based ransomware has appeared in the wild.

Should You Pay?
There’s some debate amongst computer security experts as to whether it is better to pay the ransom or not. Sophos’ Naked Security blog has a good overview of the discussion. They also have an excellent article on what you can do if you are infected by ransomware.

How To Avoid Ransomware
You are far better off avoiding ransomware in the first place. Start by making sure you have multiple sets of known good backups. A clean backup is one of your best protections against ransomware and other viruses. Below you’ll find my guide on backup options for Windows and Mac, including how to test your backups to make sure they work when you need them.

All of my usual security recommendations apply as well. Use a top-quality antivirus program, and keep your computer up to date. If you’re on an obsolete version of Windows or Mac, now’s the time to upgrade. Check your default security settings, and use strong, unique passwords on every site.

Here are some Tech Tips articles to help. You can also sign up to receive Tech Tips by email and follow Tech Tips on Facebook for the latest tech support advice for Windows and Mac.

How To Back Up Your Computer (For Windows And Mac)

How To Create Strong Passwords (2016 Edition)

How To Configure Security Settings For Windows, Mac, iOS, and Android

Security Basics For Mac Users

How To Protect Your Web Browser

How To Back Up Your Computer (For Windows And Mac)

backuprestoreWhen was the last time you backed up your computer? If you have automatic backups set, do you check them on a regular basis? Have you ever tested your backups by trying to restore some of your files?

It’s not enough to set your backups and forget them. You would not believe the number of times I’ve encountered backups that were “definitely” good, only to discover they were blank or missing or had never run in the first place. Don’t wait for an emergency to find out your backups don’t work!

I recommend that you make extra backup copies to keep in a secure offsite location. If you use a cloud-based backup, you should also keep a current local copy of your data in case of emergencies. The following resources will help you configure and maintain your backups.

Get computer help straight to your inbox! Sign up to receive Tech Tips by email, and follow Tech Tips on Facebook for more tech support advice for Windows and Mac.

What You Need To Know About Windows 10

win10Many people have asked me about Windows 10. They want to know if they should upgrade, and how they can reconfigure the settings to avoid Win10’s notorious privacy issues.

Windows 10’s default security settings are not conducive to consumer privacy, to put it mildly. (Microsoft isn’t alone in this; it’s become an increasing problem with modern operating systems.) You should research Win10 thoroughly before you upgrade and make your privacy configuration changes as soon as possible after installation. And, of course, always use good antivirus software and strong unique passwords, keep your software updated, and follow basic Internet security guidelines.

Unfortunately, as I have discussed before, Microsoft is forcing Windows 10 onto unsuspecting Win7 and Win8 users via Windows Update. Do NOT turn off Windows Update to solve this! Set it to notify but not download or install without your permission (instructions for Win7, instructions for Win8.1). Then make sure you install the rest of your security updates manually until you are ready to upgrade to Win10.

I have real problems with Microsoft’s aggressive auto-upgrading to Win10. It goes against longstanding IT procedures to do, not to mention alienating your customers. Believe me, after 25 years of tech support I can tell you that one thing users do NOT like is an unexpected system upgrade. It’s easier for technology companies to ignore security in favor of pushing out products, but the customer is the one who pays the price.

Here’s more information on Windows 10’s privacy problems.

Here’s some info on Microsoft’s aggressive auto-upgrading to Win10.

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Microsoft Alienates Customers With Forced Windows 10 Upgrades

win10Microsoft is facing public backlash for automatically upgrading the computers of unsuspecting customers to Windows 10.

Since public outcry Microsoft has reversed course, claiming that the forced installations were due to their accidentally making the Windows 10 upgrade checked by default. In theory, this means that there should be no more forced upgrades.

But the antagonism Microsoft is generating through such aggressive marketing methods is eroding customer goodwill. Microsoft has certainly been pushy about those “Get Windows 10” messages on Windows 7 and Windows 8 computers. And they’ve demonstrated aggressive Windows 10 tactics in the past, when they downloaded the Win10 installers onto computers without the user’s knowledge. So it didn’t come as much of a surprise to the IT community when reports began to trickle in that Microsoft had taken it one step further and actually performed system upgrades without user consent.

Microsoft Alienates And Frustrates Their Customers
Who wants to do business with a company that dictates when and how you upgrade your computer? Microsoft’s tactics show a vast disregard for the people who actually have to rely on their computers in real-world situations.

If you’ve ever upgraded your computer, you know things fail. Programs stop working. Devices stop working. Things are hectic until you’ve tested and re-tested everything. Even then, weeks later, you’ll stumble across something else to fix. I never upgrade without making several backups first. Microsoft didn’t even give people that chance before plunking Windows 10 in their laps.

Not only is this going to alienate their customer base, it makes people not want the software. People may start associating “Windows 10” with “aggressive marketing tactics” and steer clear. How are consumers supposed to believe tech security experts when we tell them to upgrade for their own safety? They’ll think we’re doing it for the same reasons Microsoft is foisting Win10 onto their computers: to keep them in the Windows ecosystem so they’ll buy more MicroStuff.

Upgrades Are Necessary, But Not Like This
Now, I’m all for upgrading, in certain circumstances. If you’re on Windows XP, for example, it’s long past time you did. Older software can’t run current antivirus, can’t run a modern Web browser, can’t receive security updates. Even Windows 7 is fairly long in the tooth at this point. From a security standpoint you really should be running Windows 8 or Windows 10. But I don’t want people to upgrade to cost them money or to make their lives difficult. I want them to upgrade because I don’t want them to suffer the financial loss and identity theft that comes with a severely infected computer. Trust me. I’ve seen it and it’s not pretty.

But forcing system software onto unwitting end users is unheard-of. You don’t pester users to upgrade. You don’t stealthily download installers onto their computers, taking up pricey bandwidth and drive space. And you certainly don’t upgrade somebody’s computer to an entirely new operating system without at least giving them the chance to opt out!

What Could Microsoft Do Instead?
Instead of aggressive marketing tactics, MS should spend their time and money educating users on why they need to upgrade older computers for security’s sake. But Microsoft would rather spend their time and money on ridiculous ads like “PC Does Whaaat?”, a collaborative effort between Microsoft, Intel, HP, Dell, and Lenovo geared towards encouraging more PC sales. According to the AP, this ad campaign cost $70 million.

I wonder how far $70 million would go towards helping consumers understand the necessity of upgrading — on their own terms.

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How To Configure Security Settings For Windows, Mac, iOS, and Android

androidWhen was the last time you checked the security preferences on your computer, tablet, or smart phone? Unfortunately, the default security settings for most devices are woefully inadequate, leaving you vulnerable to viruses, malware, and hacking attempts. Here’s more information on how to configure the security and privacy settings for Windows, Mac, iOS (iPhone and iPad), and Android.

(Related article: Don’t Trust The Default Security Settings by Triona Guidry, The Northwest Herald)

Windows 7

Windows 8

Windows 10

Mac (Yosemite aka Mac OS X 10.10)

iOS (iPhone, iPad)


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