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The Proper Way To Uninstall A Program

April 16th, 2011 No comments

Programs don’t install themselves in one nice, neat place. Your computer puts most of the program in a main folder, but scatters the rest into obscure locations that aren’t always easy to find. Programs sometimes leave these pieces behind when you uninstall. So how do you get rid of them?

The first step is to use the traditional method to uninstall the program. In Windows XP, go to Start, Control Panel, Add/Remove Programs. In WIndows Vista and 7, go to Start, Control Panel, Programs, Programs And Features. Mac users, go to the Application folder on your Macintosh HD.

If you can’t uninstall that way, try the Start menu and see if there is an uninstaller in the folder for the program. There may also be one on the original installation CD or on the software maker’s Web site. These usually work better than Add/Remove Programs.

Next, run a cleaning program. Don’t mistake fake cleaners with bona fide software like CCleaner for Windows and Snow Leopard Cache Cleaner for Mac. These utilities get rid of orphaned files left behind by untidy uninstallers.

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Categories: apple, computer help, mac, microsoft, pc, software, windows Tags:

Internet Explorer 9 And Firefox 4

March 24th, 2011 2 comments

On the heels of Microsoft’s release of Internet Explorer 9 comes Mozilla’s release of Firefox 4. What do the new versions of these popular Web browsers mean for you?

Internet Explorer 9 marks a turning point for Windows users. Because IE9 doesn’t run on Windows XP, we are now divided into Windows 7 and Vista “haves” and Windows XP “have-nots”. This is important because, as Web sites evolve to take advantage of new browser capabilities, WinXP users will find themselves left behind. I wrote before about how this affects your plans for upgrading to Windows 7, and I’ve got more advice below. But first, let’s take a look at the new versions of IE9 and Firefox 4.

IE9 sports a new look-and-feel, plus many new features. Most important from my perspective is increased security. InPrivate mode (available since IE8, and now improved) blocks third-party sites from seeing what you are doing elsewhere. Tracking Protection allows you to prevent sites from tracking your Web history in order to advertise to you, similar to a “Do Not Call” list.

Speed is also improved with IE9. When you open sites in different tabs IE9 runs them as separate processes, meaning if a site crashes one tab it doesn’t take your whole browser down. One new feature which may confuse you at first is the One Box, which combines the address box and the search box into one field. On the whole I think this will make things simpler because people are often unsure which one to use (especially if they are also innundated with toolbars that have search boxes). All in all, IE9 is a welcome upgrade that will likely spawn similar features in other Web browsers.

And, of course, one of its biggest competitors is Mozilla’s Firefox. Firefox 4 also has a new interface, following the latest trend in browsers to minimize their own clutter and maximize space for Web sites. Menus are hidden, accessed through the Firefox button at the top, but you can re-enable them if you want them the way they were in previous versions. One aspect of the interface I particularly like is Panorama, a feature that allows you to group tabs and switch between them easily. This is great for people who tend to have a lot of sites open at the same time.

Like IE9, Firefox 4 has added Do Not Track and Private Browsing capabilities, and includes improvements in speed, performance, and stability. It also isolates tabs within their own processes to prevent crashes. Access to add-ons has been streamlined. Users of multiple computers (especially those with both PCs and Macs) will like Firefox Sync which synchronizes your bookmarks, passwords, history, and open tabs, although you have to set up a Firefox Sync account to make it work.

Both browsers support HTML 5, and this is where we get into our “haves” and “have-nots.” HTML 5 is a new version of the code that drives the majority of Web sites and will quickly become the new standard. The good news is that, unlike IE9, Firefox 4 runs on Windows XP. Although that gives XP users some breathing room, it doesn’t change the fact that you can’t install IE9. Web browsing aside, installing the latest version of IE is important for your computer’s security because, even if you’re not using IE, viruses can still take advantage of its vulnerabilities to infect your computer. For that reason all Windows XP users should be on Internet Explorer 8, the latest version available to them.

The bottom line is that both IE9 and Firefox 4 look like excellent improvements to your Web browsing experience. Give them a try and let me know what you think!

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You Need More Than Microsoft Security Essentials

March 15th, 2011 No comments

Microsoft provides free antivirus by way of its Security Essentials program (MSE). But MSE is no substitute for a third-party security software suite.

MSE includes basic antivirus and antispyware tools plus a firewall. It was originally designed for consumer use in the USA and as a way to cut down on rampant virus problems overseas. As such, while it’s better than nothing, it doesn’t provide the features or functionality of a genuine security suite.

One of the problems with MSE is that too many fake security programs try to emulate it. Just because something looks vaguely Microsoft-y doesn’t necessarily mean it’s genuine. Also, Microsoft is primarily an operating system and productivity software company that does not specialize in security. They may have inadvertent blinders on when it comes to securing their own products, whereas the third party vendors may have more innovation in that area because they are thinking outside the Redmond box.

There is also the danger of homogeneity. When everything on your network uses the same software, you are more susceptible to viruses and malware that exploit the vulnerabilities of that software. In other words, if you live in an XYZ Brand world protected by XYZ Brand tools and along comes a virus that exploits XYZ Brand weaknesses, you’re a sitting duck. That’s true whether XYZ Brand is Microsoft, Apple, or anyone else. Diversifying affords you more protection.

Therefore, I’m sticking with my usual recommendations: AVG, Trend Micro, Avast, Kapersky, and many of the other great security programs out there.

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Follow These Steps To Computer Security

March 12th, 2011 No comments

My column in today’s Northwest Herald talks about the four steps you need to take to minimize computer security risks: a security software suite, a hardware firewall, strong and unique passwords, and a method for keeping your software updated.

Here are some recommendations on security software suites.

You’ll notice I didn’t mention Norton. While Norton is adequate, it doesn’t have the best detection rates, and it takes up a significant amount of memory especially on older computers. I wrote several years ago about the reasons why I started recommending alternatives to Norton. Although recent versions of Norton have fixed some of these issues, I still prefer the alternatives.

Here’s my guide to creating secure passwords:

Plus, an article on what to do if your account is hijacked.

I mentioned several utilities that can help you keep your software up to date. For Windows, try Secunia’s Personal Software Inspector. Two possibilities for Mac users are AppFresh and Mac Informer.

If you’re interested I have a number of upcoming seminars including Blogs For Business, Leveraging LinkedIn, Social Networking, Expanding Your Online Presence and more. You can find my upcoming events schedule on my web site, or watch examples of my previous seminars.

Windows 7 Service Pack 1: Windows XP Users, Time To Plan Your Upgrade

February 28th, 2011 No comments

Microsoft has released Service Pack 1 for Windows 7 (and, for those using it, Windows Server 2008 R2). If you have Windows 7 you will eventually get this update via Windows Update, or you can download it yourself at microsoft.com.

A service pack is a collection of bug fixes and security improvements for Windows. It’s important to be on the latest service pack for the best security and performance, although it’s equally important to investigate each new service pack to make sure it doesn’t introduce more problems than it solves. Fortunately Microsoft has gotten better at that over the years.

In the case of Windows 7 SP1, there are no reports of widespread problems. However, there are no pressing reasons to install it immediately either, other than the security aspect. Most of the fixes are minor and will probably not affect you unless you are using obscure features like XPS or HDMI. A handful of programs have reported incompatibilities with Win7 SP1. You can find information about those here.

That being said, I usually recommend that people install the latest service pack as long as there are no major problems reported with it. Service packs contain previously-released hotfixes (updates that fix individual bugs or security issues), so by installing the service pack you’re making sure you have everything you need. Also, future hotfixes may require SP1 before they can be installed. However, although problems have not been reported, it’s always possible that something could go wrong with the install. Therefore you should make at least one and preferably two or more backups of your system. But don’t feel you have to rush right out and download SP1; you’ll be fine waiting for Windows Update to give it to you.

Microsoft will eventually discontinue security fixes for any version of Windows not on the latest service pack, which is why Windows XP users should be on Service Pack 3 and Windows Vista users should be on Service Pack 2. Here’s how to tell which service pack you have installed:

  • Windows XP users, go to Start, Control Panel, System.
  • Windows Vista and Windows 7 users should go to Start, Control Panel, System And Security, then the System link.

A lot of people follow the “wait until the first service pack” philosophy on when to upgrade to a new version of Windows. If that’s true for you, you can feel confident that Windows 7 is ready for prime time (and has been for a while now). And, if you’re still on Windows XP like so many of us are, bear in mind that your days are numbered. Microsoft ended sales of preinstalled Windows XP last October (although you can still buy a Windows 7 computer and downgrade), and while they say they will continue to support Windows XP SP3 through 2014, in practical terms you will probably find it unusable long before then. Because Windows XP is so old, it is highly susceptible to viruses and cannot be secured as well as Windows 7. Also, newer software will not be compatible with it (notably Internet Explorer 9 whenever Microsoft gets around to releasing it). If you haven’t already made plans to upgrade, now is the time to do so. You can find out about Microsoft’s lifecycle policy here.

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Secure Password Management Tools

February 15th, 2011 No comments

I’ve talked at length about how to create secure passwords, but how do you keep track of them? Many people use Word documents or Excel spreadsheets, but this is one of the most dangerous things you can do. Computer viruses know how to scan your hard drive for anything that looks like a password. If you’re going to keep your passwords on your computer, you should use a secure password manager.

Secure password managers encrypt your passwords, so you have the convenience of access without the risk. Some can even enter your passwords for you.

Agile’s 1Password is available for Windows, Mac, and mobile devices. Not only does it make password management easy, it offers a 1PasswordAnywhere feature. But be warned: if you forget your master password for 1Password, there’s no recovering it.

KeePass is free and open source, and also available for Windows, Mac and mobile devices. Instead of a master password to access your passwords, you can use a key file stored on a USB drive or CD. You can import and export from a variety of file formats.

An intriguing option is Splashdata’s SplashID KeySafe. Similar to KeePass’s key files, SplashID KeySafe is a USB drive that comes with both the Mac and Windows versions of the SplashID software.

Mac users may be interested to know that you can use the built-in KeyChain software (under Applications, Utilities on your Macintosh HD) as an encrypted password manager.

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Categories: apple, mac, microsoft, passwords, pc, security, windows Tags:

Fake Cleaning Software Leaves You In The Lurch

February 5th, 2011 No comments

My article in today’s Northwest Herald talks about fake computer cleaning software scams. Like fake antivirus software, fake cleaning programs are scams trying to trick you into installing them on your computer. They show up in search engine results and are advertised via television, radio, and spam emails. You might even get a phone call urging you to purchase a fake software product. I encourage you to avoid any computer cleaning software unless you are positive it is legitimate.

My two favorite tools are CCleaner for Windows and Snow Leopard Cache Cleaner for Mac (which, despite the name, also works on previous versions of the Mac OS as well). I’m particularly fond of these programs because they work by giving you a convenient way to run the tools already built into your Windows or Mac computer. That makes them safe and reliable.

Of course, before you run any utility that might change your computer system, you should always make at least one backup (preferably two or three to different backup devices). These cleaning programs don’t run all the time like your antivirus software, but you can run them whenever you think your computer might be getting a little slow.

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Top Five Ways To Speed Up Your Computer

January 15th, 2011 No comments

I frequently hear about computers that seem excessively slow. What can you do to keep your computer running at peak performance?

  1. Make sure it’s free of viruses. Infection is the number one reason computers slow down. Use a good security suite, scan often for viruses, and follow best security practices to keep your computer clean.
  2. Reboot regularly. Restarting your computer forces it to refresh its memory, which will often speed things up. Turning your computer off and on is more effective than simply using the Restart command.
  3. Use bona fide computer cleaning software. This can be trickier than it sounds, because just as there are fake antivirus programs, there are also fake computer cleaners. I recommend CCleaner for Windows and Snow Leopard Cache Cleaner for Mac.
  4. Remove files and folders from your desktop. Aliases (aka shortcuts) are fine, because they are merely links. But if you are storing the majority of your documents on your desktop, your computer will be correspondingly slower.
  5. Remove unnecessary startup programs. In Windows, go to Run under the Start menu (or Start, Search Programs And Files in Vista and Windows 7), then type the command MSCONFIG. The Startup tab will show you what’s running, and you can remove anything you no longer use. On a Mac, go to the Apple Menu, System Preferences, Accounts, Login Options and select the Login Items tab for your account.

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Virtual Computers Have Real Benefits

January 15th, 2011 No comments

A virtual computer is a computer that runs inside a software program on another computer. Often used by large companies to save on server costs, they can also be used to great advantage by small businesses and consumers.

You may be familiar with dual-boot computers, in which a computer can be started in either of two different operating systems (say, Windows XP or Windows 7). But dual-boot computers can only run one operating system at a time. It’s hard to share data, and if you want to switch between them you have to reboot. With a virtual computer, both systems run simultaneously, allowing you to quickly access the resources you need.

How can this benefit you? What if you want to upgrade to Windows 7, but you still have some software that only works in Windows XP? You could run a virtual version of Windows XP in Windows 7. Or, if you have a Mac, you can get the best of both worlds by running a virtual version of Windows on your Mac.

You’ll need special software to create a virtual computer. Some examples include VMWare Workstation for Windows, VMWare Fusion for Mac, and Parallels Desktop for Windows and Mac.

The biggest disadvantage of a virtual computer is that it takes up a lot of memory and hard drive space. That’s because you are effectively running two computers on one set of hardware. If your computer is relatively new this won’t be a problem, but older computers will slow down significantly when running virtual computers on top of their regular operating systems.

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Caring For Your New Computer

December 15th, 2010 No comments

How can you keep your new computer running as smoothly as it did when you took it out of the box?

The very first thing you should do is install a good security program. As I’ve mentioned, the freebies are no longer enough. You need a robust software suite that includes antivirus, anti-spyware and a firewall. See here for my antivirus recommendations for Windows and Mac.

Next, make sure your computer software is updated to the latest version. Even out of the box, there may be new updates available. For Windows computers, visit update.microsoft.com. Mac users should run Software Updates under the Apple menu.

Windows users should strongly consider installing a browser other than Internet Explorer, such as Mozilla Firefox. You can still use Internet Explorer if you have to, but the alternate should be your default. This will help keep you safe from viruses and spyware.

While you’re setting up your new computer, configure backups at the same time. You can use an external hard drive (most come with automatic backup software) or choose an online option. See here for more information on backups.

Don’t forget to fill out the warranty card for your new computer. Should you buy the extended warranty? That’s up to you. Personally I don’t think it makes sense to spend a lot of money on a warranty for a computer that cost less than $500, but I’d want to protect a more expensive investment.

And, finally, have fun with your new computer!

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