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The Proper Way To Uninstall A Program

April 16th, 2011 No comments

Programs don’t install themselves in one nice, neat place. Your computer puts most of the program in a main folder, but scatters the rest into obscure locations that aren’t always easy to find. Programs sometimes leave these pieces behind when you uninstall. So how do you get rid of them?

The first step is to use the traditional method to uninstall the program. In Windows XP, go to Start, Control Panel, Add/Remove Programs. In WIndows Vista and 7, go to Start, Control Panel, Programs, Programs And Features. Mac users, go to the Application folder on your Macintosh HD.

If you can’t uninstall that way, try the Start menu and see if there is an uninstaller in the folder for the program. There may also be one on the original installation CD or on the software maker’s Web site. These usually work better than Add/Remove Programs.

Next, run a cleaning program. Don’t mistake fake cleaners with bona fide software like CCleaner for Windows and Snow Leopard Cache Cleaner for Mac. These utilities get rid of orphaned files left behind by untidy uninstallers.

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Categories: apple, computer help, mac, microsoft, pc, software, windows Tags:

Internet Explorer 9 And Firefox 4

March 24th, 2011 2 comments

On the heels of Microsoft’s release of Internet Explorer 9 comes Mozilla’s release of Firefox 4. What do the new versions of these popular Web browsers mean for you?

Internet Explorer 9 marks a turning point for Windows users. Because IE9 doesn’t run on Windows XP, we are now divided into Windows 7 and Vista “haves” and Windows XP “have-nots”. This is important because, as Web sites evolve to take advantage of new browser capabilities, WinXP users will find themselves left behind. I wrote before about how this affects your plans for upgrading to Windows 7, and I’ve got more advice below. But first, let’s take a look at the new versions of IE9 and Firefox 4.

IE9 sports a new look-and-feel, plus many new features. Most important from my perspective is increased security. InPrivate mode (available since IE8, and now improved) blocks third-party sites from seeing what you are doing elsewhere. Tracking Protection allows you to prevent sites from tracking your Web history in order to advertise to you, similar to a “Do Not Call” list.

Speed is also improved with IE9. When you open sites in different tabs IE9 runs them as separate processes, meaning if a site crashes one tab it doesn’t take your whole browser down. One new feature which may confuse you at first is the One Box, which combines the address box and the search box into one field. On the whole I think this will make things simpler because people are often unsure which one to use (especially if they are also innundated with toolbars that have search boxes). All in all, IE9 is a welcome upgrade that will likely spawn similar features in other Web browsers.

And, of course, one of its biggest competitors is Mozilla’s Firefox. Firefox 4 also has a new interface, following the latest trend in browsers to minimize their own clutter and maximize space for Web sites. Menus are hidden, accessed through the Firefox button at the top, but you can re-enable them if you want them the way they were in previous versions. One aspect of the interface I particularly like is Panorama, a feature that allows you to group tabs and switch between them easily. This is great for people who tend to have a lot of sites open at the same time.

Like IE9, Firefox 4 has added Do Not Track and Private Browsing capabilities, and includes improvements in speed, performance, and stability. It also isolates tabs within their own processes to prevent crashes. Access to add-ons has been streamlined. Users of multiple computers (especially those with both PCs and Macs) will like Firefox Sync which synchronizes your bookmarks, passwords, history, and open tabs, although you have to set up a Firefox Sync account to make it work.

Both browsers support HTML 5, and this is where we get into our “haves” and “have-nots.” HTML 5 is a new version of the code that drives the majority of Web sites and will quickly become the new standard. The good news is that, unlike IE9, Firefox 4 runs on Windows XP. Although that gives XP users some breathing room, it doesn’t change the fact that you can’t install IE9. Web browsing aside, installing the latest version of IE is important for your computer’s security because, even if you’re not using IE, viruses can still take advantage of its vulnerabilities to infect your computer. For that reason all Windows XP users should be on Internet Explorer 8, the latest version available to them.

The bottom line is that both IE9 and Firefox 4 look like excellent improvements to your Web browsing experience. Give them a try and let me know what you think!

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Fake Cleaning Software Leaves You In The Lurch

February 5th, 2011 No comments

My article in today’s Northwest Herald talks about fake computer cleaning software scams. Like fake antivirus software, fake cleaning programs are scams trying to trick you into installing them on your computer. They show up in search engine results and are advertised via television, radio, and spam emails. You might even get a phone call urging you to purchase a fake software product. I encourage you to avoid any computer cleaning software unless you are positive it is legitimate.

My two favorite tools are CCleaner for Windows and Snow Leopard Cache Cleaner for Mac (which, despite the name, also works on previous versions of the Mac OS as well). I’m particularly fond of these programs because they work by giving you a convenient way to run the tools already built into your Windows or Mac computer. That makes them safe and reliable.

Of course, before you run any utility that might change your computer system, you should always make at least one backup (preferably two or three to different backup devices). These cleaning programs don’t run all the time like your antivirus software, but you can run them whenever you think your computer might be getting a little slow.

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2010 Holiday Computer Gift Guide

December 15th, 2010 No comments

Every year I share some fun and innovative computer gift ideas. Try some of these for the special people on your list.

  1. Apple iPad
    The iPad is one of this year’s top tech gifts, and it’s more than just a gimmick. The iPad is changing the way we use computers. With the power of the Internet plus the wide variety of apps available at the App Store, there’s very little you can’t do with an iPad.
  2. Speck Cases for iPads, iPhones, and Laptops
    Of course, once you get that iPad you’ll want to protect it. Speck makes great cases for iPads as well as for iPhones and both PC and Mac laptops.
  3. Adobe Photoshop Elements 9.0
    This software program for Windows and Mac lets you edit and organize your photos.
  4. Sid Meier’s Civilization V
    This turn-based strategy game for Windows and Mac is highly addictive (just ask my husband).
  5. USB Fridge
    Need a cold drink in a hurry? The USB Fridge plugs into your computer’s USB port and promises to chill a can of your favorite drink in minutes.

Happy Holidays to all of you!

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New AVG 2011, And How To Choose Security Software

October 19th, 2010 No comments

There’s a new version of the popular AVG Internet security software available. Many people use the free version of this software to protect their Windows computers.

For a long time the free version was enough. Then I began to notice a trend. People running AVG were becoming infected with threats not detected by the free version. So I began recommending the paid version of the suite, known as AVG Internet Security. However, after testing AVG 2011, I have some qualms about this new version.

First, AVG 2011 is a memory hog. If you have an older computer it may slow you down, although this could be said of any security program. Reports of bugs in AVG 2011′s LinkScanner also give me pause. This will slow down your computer as well as your network. Not everyone has experienced this, however; PC Magazine reports that their tests showed AVG had a small effect on system performance.

On the plus side, it’s easy to use and offers solid protection. I also like the LinkScanner feature that checks your Facebook posts and marks them as safe. My hope is that AVG will resolve any issues and that AVG 2011 will continue to provide people with strong security software.

What are your alternatives? I still don’t recommend Norton or McAfee because they’re also memory hogs (especially Norton). But, I’d rather have you using one of those than nothing. What I really want is a security suite with a high detection rate and a small impact on system performance. You could try Kapersky Internet Security 2011, although its interface is not as friendly for non-technical users. Trend Micro Titanium Internet Security 2011 is good but scored weak on malware removal. Webroot Internet Security Complete 2011 is another option. The thing I don’t like about it is that its firewall constantly pops up warnings, a big turn-off for most users.

In short, there is no one right answer to security software for Windows. If you have an older computer, you’ll want a solution that doesn’t bog you down. If you have a mobile computer, you’ll want strong WiFi protection. If you don’t do much surfing, a free solution may suffice. The best way to determine your needs is to have a computer professional assess your environment and make a recommendation.

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Review: Microsoft Office For Mac 2011

October 15th, 2010 No comments

upgradeAt long last, a new version of Office for Mac will be available. Is it worth the upgrade?

The mostly widely anticipated feature is the new Outlook for Mac. Although Outlook previously existed for Mac, it was clunky and slow. It was discontinued and replaced by Entourage, which was widely panned by the IT community for not communicating properly with Microsoft Exchange servers. With this new Outlook, Mac users finally have a version that looks like the PC one and knows how to talk to Exchange (versions 2007 and up). Even better, Mac Outlook can import data directly from PC Outlook. However, it can’t sync calendars with iCal.

Word, Excel and PowerPoint have all been finetuned, both in features and in speed. Mac Office 2011 is lightning-quick compared to its predecessors. It uses the Ribbon toolbar but also maintains familiar menus. Most PC functions are replicated, with only a few exceptions. It offers the ability for multiple users to edit the same document when used in conjunction with Sharepoint or Microsoft’s SkyDrive cloud-computing storage. And many users are heralding the return of Visual Basic after an outcry over its removal several versions back.

Kudos to Microsoft’s Mac group for coming up with a Mac version of Office that finally equals its PC counterpart. Office 2011 For Mac is slated to ship October 26, 2010.

No Upgrade Path To New Microsoft Office 2010

June 25th, 2010 2 comments

Microsoft has unveiled its latest version of Microsoft Office. But Office 2010 offers no upgrade path for previous users of the software suite.

In the past, users of Office were able to purchase upgrades instead of paying full price for new versions. In my opinion, discontinuing this option is a mistake, given the economy and the fact that many Office users see no reason to upgrade.

Microsoft faces competition from the free OpenOffice as well as from cloud-based services like Google Docs. Perhaps Microsoft’s reasoning behind the discontinuation of upgrade pricing is to lure people to the cloud-based version of Office 2010 (which is available free for consumers on Windows Live via an ad-supported service). If so, alienating previous customers is a gamble that may not pay off.

What do you think? Do you plan to upgrade to Office 2010 and if not, would upgrade pricing have altered your decision?

2009 Holiday Computer Gift Guide

December 15th, 2009 2 comments

2009 Holiday Computer Gift GuideEach holiday season I try to give you some fun and innovative gift ideas. These aren’t paid ads, they’re simply gadgets I’ve run across that I think you might like.

One of my favorites this year is the ioSafe Solo, a hard drive built to resist water and fire. It has a large capacity and is a great choice for a backup drive in case of a business disaster. www.iosafe.com

I also like the NovoThink surge, an iPhone case that includes a hybrid solar charger. www.novothink.com

Mobile mavens may enjoy the Verizon MiFi 2200, which offers WiFi access via Verizon’s 3G network. No more searching for hotspots! www.verizonwireless.com

For the graphic designer on your list there’s ColorMunki, which helps maintain consistent color across all of your software and devices. It’s great for anyone who needs exact color matching for advertising or other purposes. www.xrite.com

Finally, clean your computer with the DataVac Electric Duster from Metrovac. This handy tool replaces canned air products with a cordless fan designed for use on computers and other electronics. www.metrovacworld.com

In January we’ll talk about Fixing Printer Problems. Through December 31st, new subscribers to my Tech Tips email list will receive my tip sheet on Creating Strong Passwords. Click here to sign up.